Google AI 🤝 TTEC Digital powering next-gen contact center experiences! Using Customer Engagement Suite with Google AI, TTEC Digital transformed its internal help desk, enabling fast, intuitive self-service for employees across the company. In addition, TTEC Digital is using Vertex AI and Gemini models to build powerful gen AI applications, such as “Let Me Know”—a new solution that helps agents quickly find answers to customer questions from across FAQs. The tool has seen rapid adoption, with ne
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