News

Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more.
Sendbird's Trust OS framework provides policy, data and knowledge checks to ensure responsible, trustworthy AI agent behavior.
Adentro has joined the Toast Partner Ecosystem, enabling restaurants to directly connect their digital advertising campaigns to specific menu item purchases through their Toast POS.
InMoment has launched AI Auto Responding within its Reputation Management platform to help multi-location businesses create and save personalized, on-brand prompts and leverage in auto responding ...
CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...
Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions.
Ipsos, a market research company, has made its Forces of CX solution available on the Qualtrics XM Marketplace. This self-guided product enables Qualtrics customers to benchmark performance and gain ...
Constructor's AI Shopping Agent helps e-commerce companies improve online search experiences, supporting full-sentence, natural language queries.
Claude can now generate tailored answers, summaries, and visualizations based on each team's unique context in HubSpot.
NiCE is an exceptional organization whose global reach, deep expertise, and relentless focus on innovation will accelerate our growth and enhance the value we bring to our customers and partners," ...
Upland's BA Insights is an enablement and search platform that enables users to connect enterprise applications to AWS technology.
ZoomInfo, providers of a go-to-market (GTM) intelligence platform, is adding API Access to all ZoomInfo Copilot plans, enabling users to access ZoomInfo's AI-ready market intelligence data layer ...