The FCC claimed “aggregators” that received customer location data from the carriers turned around and charged third-party location-based service providers for access at a price.

WASHINGTON—The FCC has launched a formal proceeding to review the quality of support that cable, broadband, satellite TV, and voice service providers give their customers. The notice of inquiry (NOI) ...

The Federal Communications Commission launched a formal review of the current customer service practices of cable, phone and broadband providers Wednesday. The probe, which was approved with a 3-2 ...

The proposed Notice of Inquiry would seek comment on ways to help consumers’ customer service experience with phone, cable and broadband ... D.C.—Federal Communications Commission chairwoman Jessica ...

FCC Environmental Services provided an update on trash collection services to the Buncombe County Commission on May 20. ... The number of daily customer service calls has tapered off, ...

The Federal Communications Commission (FCC) launched a formal proceeding to review customer service practices by cable, broadband, satellite TV and voice service providers in a bid to improve the ...

The FCC has fixed its watchful eye on the often lousy customer service we get from telecom providers. The agency said on Wednesday it’s opening a formal proceeding to review the customer support ...

Comcast said that due to the "number of customer interactions in Comcast retail stores and over the phone," maintaining these "otherwise-unnecessary records imposes substantial additional burdens." ...

At least 1% of Buncombe County's new waste management service customers called to complain about their service in the first ...

FCC fines Verizon, AT&T other major carriers nearly $200 million for sharing customer data Verizon, AT&T, T-Mobile and Sprint have been fined a collective $200 million for sharing customers ...

The U.S. Federal Communications Commission (FCC) today levied fines totaling nearly $200 million against the four major carriers -- including AT&T, Sprint, T-Mobile and Verizon -- for illegally ...

Cable and satellite TV companies must start advertising "all-in" prices instead of using hidden fees to conceal the full cost of video service, the Federal Communications Commission said in new ...