which score dropped 6% to 74 this year in overall customer satisfaction. In contrast to its peers, Wells Fargo improved significantly in its call center satisfaction, according to the survey.

Yet, too many organisations still worship NPS and CSAT scores as their guiding Key Performance Indicators (and the basis of how they incentivise their employees), without questioning whether those ...

Broadvoice, a leading global customer experience technology provider, announced that its CCaaS solutions, which include the ...

March 10, 2025 (SEND2PRESS NEWSWIRE) — The Lowell Chamber Orchestra (LCO) is pleased to introduce Helder Alves de Oliveira the winner of its 2025 International Call-for-Scores. His score ...

An effective contact center is essential for building ... boosting customer experience with higher customer satisfaction (CSAT) scores, and reducing supervisor workload with scoring automation.

In the NHL, Alex Ovechkin scores again. And there’s plenty of NCAA postseason women’s basketball on the slate as well, including an early wake-up call for ... Events Center, the women won ...