The bank experienced a “technical issue” with a third-party vendor this week, impacting some account services like deposits and payment processing.
A technical glitch at Capital One has left thousands of banking customers unable to access their bank accounts, process payments, or receive direct deposits since Wednesday, January 15. The banking giant,
A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access deposits and other services.
Capital One is responding to customers taking to social media to complain about an outage for its banking customers on Thursday, January 16.
FIS Global, the Capital One service provider involved, said it has "restored access" and processing should be done Friday.
An outage affecting Capital One customers dragged into its second day Friday, further preventing some customers from accessing deposits, payments and transfers. In an afternoon statement, the bank said it was still restoring systems that had been taken offline due to a technical issue with a third-party vendor.
A service disruption continues to hamper customers of Capital One, with some frustrated that they are unable to see their deposits. As of 8:04 a.m.
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