AI inbox summarizers, Apple's MPP and prefetching are quietly changing which email tactics still work. Here's what holds up ...

High contact center turnover, fragmented information and outdated platforms share a common fix: invest in the people doing the work.

A booked trip predicts spending across retail, beauty, electronics and financial services. Most enterprise brands aren't showing up at that moment.

The acquisition extends Aircall from AI-powered customer communications into multi-channel agentic revenue execution—automating follow-ups with prospects, CRM updates, deal scoring, and next steps ...

CX leaders feel pressure to deploy AI. Only 25% have fully integrated it. The teams closing that gap are shipping small ...

Bloomreach, the AI company for personalization, today announced the general availability of its Loomi marketing agent, which converts a single prompt into a fully built campaign workflow.

According to Salesforce, the acquisition will connect customer data with content experiences by combining Data 360, ...

Site owners can now isolate impressions from AI Overviews, AI Mode and Discover, closing a key visibility gap as generative search reshapes traffic patterns.

New leadership appointment reinforces Flair’s focus on customer engagement and growth EDMONTON, AB | June 1, 2026 — Flair Airlines today announced the appointment of Marty Milburn as Vice President, ...

Built on Modulate’s Ensemble Listening Model, Velma Enterprise API is the missing layer in real-world voice conversations. Experience it at Customer Contact Week Las Vegas. Boston, MA – June 3, 2026 – ...