Those of us who read this magazine regularly know about security metrics. We have read about their value and seen monthly examples of useful metrics and what to do with them. But, ladies and gentlemen ...

With the breadth of most compliance programs in large international organizations and the number of policies and reports to follow, it can be easy to lose focus of the bigger picture and fall into the ...

Customer experience (CX) metrics programs are a critical component of any company’s CX efforts. Unfortunately, many programs fail to drive sufficient action. A CX metrics program is much more than a ...

Manufacturers seek gradual rollout of more targeted FDA quality metrics program. After nearly three years of workshops, white papers, and pilot tests, one might expect some agreement between FDA and ...

Almost 4.2 billion records were exposed in 4,149 data breaches in 2016, according to a recent report from Risk Based Security. The worst-hit sectors were businesses at 51 percent of reported breaches, ...

The slides are perfect. Every box on the dashboard is green. After an hour of briefing, senior leaders nod, thank the team and move on. Two months later, the program slips a key delivery and scrambles ...

The US Food and Drug Administration (FDA) on Thursday revealed two new programs to gather feedback on the use of quality metrics and to provide ways for industry to engage the agency and inform FDA’s ...

Quality metrics are used by FDA and by bio/pharma companies to evaluate manufacturing and fuel continuous improvement efforts. As FDA has noted, the same quality metrics used by the bio/pharmaceutical ...

The US Food and Drug Administration (FDA) on Wednesday outlined a pared-down plan to collect quality metrics data from drugmakers in an attempt to renew its earlier stalled effort to obtain ...

Visit NAP.edu/10766 to get more information about this book, to buy it in print, or to download it as a free PDF. What is a metric? As implied in the language cited above, a metric is an ...