Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

Forbes contributors publish independent expert analyses and insights. Geri Stengel writes about the success factors of women entrepreneurs. The way companies hire hasn’t kept pace with how people ...

History shows how the unfiltered human voice can move nations and inspire generations. On August 28, 1963, Dr. Martin Luther King Jr. delivered his iconic “I Have a Dream” speech—raw, real and deeply ...

What if you could have a conversation with technology that feels as natural as chatting with a friend? Imagine an AI voice agent so advanced it not only understands your words but also your intent, ...

The CEOs at Zoom and Twilio weighed in at a recent Goldman Sachs event on how problems that have slowed the adoption of voice AI are gradually being corrected. Voice AI technology has been around for ...