In the ever-evolving world of mortgage servicing, delivering an exceptional customer experience at every stage of the customer’s journey is a crucial differentiator. Having spent my career focused on ...

ServiceNow to integrate Boomi’s industry-leading API Management capabilities with Automation Engine for complete visibility across a user’s API landscape and enhanced governance Enterprises today ...

The MarketWatch News Department was not involved in the creation of this content. Community-focused broadband provider upgrades customer engagement by replacing siloed systems with a unified platform ...

Elevating the customer experience (CX) is a key goal for business and IT leaders. They face pressure to offer a satisfactory CX without drawing employees or customers away. In last year’s U.S.

TEL AVIV, Israel, Nov. 4, 2025 /PRNewswire/ -- RADCOM Ltd. (NASDAQ: RDCM) announced today that it has signed a multi-year agreement with 1GLOBAL to deploy RADCOM ACE, its cutting-edge assurance ...

NEW YORK--(BUSINESS WIRE)-- Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with Aramex, a global leader in ...

Samsung has shared details of its strategy for AI, insisting it will use the tech to “deliver practical solutions and elevate the customer experience.” The South Korean tech giant has laid out the way ...

TYSONS, Va.--(BUSINESS WIRE)--Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the United Kingdom’s top-performing ...

Customers want to be recognized, appreciated and treated with respect. They expect clear answers to their questions, swift resolution of their issues and expert guidance that helps them find the right ...

Cognizant (NASDAQ: CTSH) is collaborating under a three-year strategic agreement with DAMAC Group, a private global conglomerate encompassing a diverse portfolio across various industries, including ...