All of us have sat through a boring presentation at one time or another during our careers. As we work to build and grow businesses, sharing information is a necessity. But delivering that information ...

Annette Franz, CCXP, is founder and CEO of CX Journey Inc., a customer experience consultancy; she's a coach, keynote speaker, and author. I spend a lot of time talking to leaders about the value of a ...

Waltham, Mass.-based Brainshark, a cloud-based presentation solutions company, is releasing several enhancements to its service. They include a new Analytics Dashboard for tracking who saw what, as ...

Persuade your audience gently. Use customer experience storytelling to frame discussions like they're stories to persuade your target audience. Use empathy to understand your customers. CX is greatly ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

We are sometimes asked by our clients whether they should (or shouldn’t) provide their customer advisory board (CAB) members the presentations from their virtual or in-person (remember those?) ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Customer experience quality in the U.S. has just hit an all-time low. And, in related news, customer experience quality in the U.S. has also hit an all-time high. Let the confusion begin. These two ...

Panelists from GE Digital, Johnson & Johnson, Lyft, Nathan's Famous Hot Dogs and State Street will Discuss How Enhancing the Customer Experience Can Improve the Bottom Line SANTA CLARA, California, ...