CX platforms process billions of interactions yearly — but no security tool monitors what their AI engines ingest. Six blind ...
The Kustomer AI setup assistant is available today for all Kustomer customers as of this announcement. No separate implementation is required; admins can access AI assistants directly within the ...
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Egypt-born Tactful AI bags US$1 million pre-Series A to grow its agentic CX platform
Egypt-born and UK-based customer experience platform Tactful AI has raised US$1 million in a pre-Series A funding round to ...
New AI-powered Data Explorer turns CX reporting into a live conversation, giving leaders instant explanations and recommended next steps instead of static dashboards. “With Data Explorer, we wanted to ...
Kustomer announced on Oct. 14 a new generation of its customer experience platform that embeds artificial intelligence throughout its architecture. The company's transition from a unified CX platform ...
Contact centers today are grappling with rising operational costs, inefficient workflows and high agent turnover. Many struggle to scale service without compromising the speed, personalization and ...
CAMPBELL, Calif., February 18, 2026--8x8, Inc. (NASDAQ: EGHT) launches platform updates to create seamless customer journeys and connected teams ...
OMAHA, Neb., June 05, 2025 (GLOBE NEWSWIRE) -- Mosaicx, a pioneer in customer experience, today announced the launch of the next era of its Engage product. The company will demo the next-generation AI ...
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