WhatsApp and Facebook Messenger to be banned for internal NatWest communications You can still reach customer service through WhatsApp The Financial Conduct Authority issued fines to Morgan Stanley for irretrievable conversations One of the UK’s largest banks has banned employees from using instant messaging apps such as WhatsApp,

NatWest Group has blocked messaging services WhatsApp, Facebook Messenger and Skype on company devices to stop staff using them to communicate with each other.The bank had already told employees to stick to "approved channels" for conversations about business matters.

NatWest has taken action in an effort to stick to rules over workers' use of unauthorised electric messaging as well as to avoid hefty fines.